This policy explains how Razor Padel S.R.L. ("Razor", "we", "us") collects and processes personal data when you visit razorpadel.com, place an order, or contact us. It is provided under Regulation (EU) 2016/679 ("GDPR") and Italian Legislative Decree 196/2003 as amended.

Data controller: Razor Padel S.R.L., registered office at Piazzetta Nino Bixio 11, 33170 Pordenone (PN), Italy. Registered with the Pordenone Company Register, REA PN-380183; tax code and VAT no. 01999110933; share capital €5,000.00 fully paid-up.

Contact for privacy matters: support@razorpadel.com.

We have not appointed a Data Protection Officer, as we are not required to. [Confirm — if a DPO is appointed, add their contact here.]

Data you give us

• Order & account data - name, billing and shipping address, email, phone, order history.
• Payment data - handled by our payment provider; we do not store full card numbers.
• Communications - messages you send us by form, email or social channels.
• Marketing preferences - if you sign up to our list.

Data collected automatically

• Technical data - IP address, device and browser type, pages viewed, referring URLs.
• Cookies and similar technologies - see our Cookie Policy.

We process your personal data for the following purposes, each with its legal basis under Article 6 of the GDPR.

To process and ship your order, and handle returns and warranty - performance of a contract (Art. 6(1)(b)).

For customer support and communications - performance of a contract or our legitimate interest (Art. 6(1)(b)/(f)).

To meet accounting, tax and other legal obligations - legal obligation (Art. 6(1)(c)).

To send marketing emails and newsletters - your consent (Art. 6(1)(a)).

For analytics and site improvement - your consent on non-essential cookies (Art. 6(1)(a)).

For fraud prevention and site security - our legitimate interest (Art. 6(1)(f)).

We share personal data only with providers who process it on our behalf, under data processing agreements. We do not sell your data.

[E-commerce platform - e.g. Shopify] - hosting, store and checkout.

[Payment provider - e.g. Shopify Payments / Stripe / PayPal] - payment processing.

[Carrier - e.g. BRT / FEDEX / DHL] - shipping and delivery.

[Email and marketing - e.g. Klaviyo / Mailchimp] - transactional and marketing email.

[Analytics - e.g. Google Analytics 4] - site analytics.

We may also disclose data to public authorities where required by law.

Some providers may process data outside the European Economic Area. Where this happens, transfers are protected by an adequacy decision or by Standard Contractual Clauses approved by the European Commission. You can request a copy of the safeguards in place.

• Order and accounting data - 10 years, as required by Italian tax law.
• Account data - until you close your account or request deletion.
• Marketing data - until you withdraw consent or after [24] months of inactivity.
• Support messages - up to [24] months after resolution.

Under the GDPR you have the right to access, rectify, erase, restrict and port your data, to object to processing, and to withdraw consent at any time without affecting prior processing. To exercise any right, email privacy@razorpadel.com. We respond within one month.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali), garanteprivacy.it.

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are set only with your consent, which you can change at any time through the cookie banner.

We may update this policy from time to time. The current version and its date are always shown at the top of this page. Material changes will be communicated through the site or by email where appropriate.

Questions about this policy or your data:privacy@razorpadel.com· Razor Padel S.R.L., Piazzetta Nino Bixio 11, 33170 Pordenone (PN), Italy.